Talk to an insurance adviser
Two offices, one number to start with. WhatsApp is usually answered fastest because it keeps the details in one thread.
Eldoret Uasin Gishu
- Address
- Saito Centre, 2nd Floor, Room 207B, Eldoret
- Message this office
- Directions
- Open Saito Centre in Maps
Kitale Trans Nzoia
- Address
- Victor House, First Floor, Room 204, Kitale
- Phone
- 0762 002949
- Message this office
- Directions
- Open Victor House in Maps
We have not embedded a map on this page. An embedded map loads a third-party script and sets cookies before you have agreed to anything, and it is heavy on a metered connection. The link above opens the same map in one tap.
Send the details first
A short message with the product and the town gets you a useful answer rather than a callback that repeats the question.
Use the quote builder — it assembles the message for you and opens WhatsApp with it filled in.
An adviser reads the message, checks what the underwriters will need, and replies with either a question or an indicative figure. Nothing is submitted to an underwriter without your agreement.
Or come in
Both offices are upstairs in the town centre. Call before travelling so someone is there when you arrive.
- Eldoret
- Saito Centre, 2nd Floor, Room 207B
- Kitale
- Victor House, First Floor, Room 204
- Bring
- Your logbook, current policy schedule, or the property details — whichever applies
- Not sure
- Call first. It is quicker than arriving without the paperwork
How we handle your details
We collect your name, phone number and the details of what you want covered, and we use them to arrange or advise on insurance. We do not sell contact lists. You can ask to see, correct or delete what we hold.
If something has gone wrong
Complaints go to the adviser first, then to the agency principal, then to the Insurance Regulatory Authority if we have not resolved it. The steps are written out so you do not have to ask for them.
Questions we are asked
What should I include in a first message?
The cover you are asking about, the town you are in, and one line of detail — the vehicle and its value, the number of staff, the property and what it is used for. That is enough for a first response.
Do you work outside Eldoret and Kitale?
We arrange cover for clients across the Rift Valley and elsewhere in Kenya. The two offices are in Eldoret and Kitale; most business outside those towns is handled by phone and WhatsApp.
What are your office hours?
Hours vary by office and by day. Call the office line before travelling so you know someone will be there.
Can I move an existing policy to Westlake?
Yes. Send us the current schedule and we will tell you what it covers, what it does not, and what an alternative would cost. There is no obligation to move.
The fastest way is a message.
Send the product and the town. That is enough for us to route you to the right adviser and come back with a sensible first answer.